Refund and cancellation policy
Last updated: 2 November 2026
This policy explains how paid plans for ReconScribe at app.reconscribe.com are billed, how to cancel one, and when we refund a payment. It sits alongside our Terms of Service and Privacy Policy.
1. Paid plans
Paid plans are subscriptions, billed monthly or yearly through our payment partner. Each payment covers the billing period it was charged for.
2. Free plans and the converter without an account
Free plans, and the bank statement converter that works without an account, involve no payment, so there is nothing to cancel or refund.
3. Cancelling a subscription
- You can cancel at any time by writing to admin@reconscribe.com from the email address on your account, until self-serve billing is available in the app. Tell us the company and the plan you want to cancel.
- We confirm the cancellation by email. A charge made after that confirmation is refunded in full (see section 4).
- Your paid access continues to the end of the period you have already paid for. We do not refund the unused part of a period.
4. When we refund in full
We refund a payment in full when you ask within 14 days of the charge and it was:
- a duplicate charge, such as two payments for the same billing period;
- a charge after a confirmed cancellation; or
- for a paid feature that does not work, when we cannot fix it within 7 days of you telling us about it.
Apart from these cases, payments are not refunded, and there are no refunds for part periods.
5. How a refund is paid
Refunds go back to the original payment method. They usually reach you within 5 to 10 business days, depending on your bank or card issuer.
6. How to ask for a refund
Write to admin@reconscribe.com with the email address on your account, the company name, the date and amount of the charge, and what went wrong. See the contact page for what else helps us answer quickly.
7. Changes to this policy
We may update this policy. The date at the top shows when it last changed.