Support
Contact us
Last updated: 2 November 2026
Email
For support, billing, cancellations and refunds, privacy and data requests, and questions about a plan. We reply within 1 to 2 business days, India time (IST).
What to include
A message with these details can usually be answered in one reply.
- Your account: the email address you sign in with, and the company name.
- A problem: the module or page, what you did, what you expected and what happened instead, any message the page showed, and a screenshot if you have one.
- A payment or refund: the date and amount of the charge, and what went wrong.
- A cancellation: the company and the plan you want to cancel.
- Your data: what you would like exported, corrected or deleted.
Please never send a password by email, including the password of a statement PDF. We will not ask you for one.
Policies
- Refund and cancellation policy: how paid plans are billed, cancelled and refunded.
- Privacy Policy: what we collect and how to make a data request.
- Terms of Service: the terms for using ReconScribe.